Medical Accounts Receivable Specialist

Full Time
Philippines (Remote)
Posted 4 weeks ago
4.75 USD / Hour

Website MBVA 24-7

Work Schedule: Monday – Friday, 8:30 a.m.–5 p.m. PST
Job Title: Medical Accounts Receivable Specialist
All in Hourly Rate: $4.75

*WE’RE ONLY ACCEPTING FILIPINO APPLICANTS

Job Responsibilities:

Assist the A/R Team with follow-up on private pay accounts to ensure timely resolution and payment.
Conduct outbound calls to patients or designated representatives regarding account balances and payment arrangements.
Manage and monitor the web-based portal that supports AI-driven calling operations.
Process credit card payments and establish recurring payment plans in accordance with policy.
Generate and distribute patient statements and collection letters.
Research and investigate accounts to verify the accuracy of private pay balances and resolve discrepancies.
Perform additional duties as assigned related to Accounts Receivable and general clerical support functions.

Job Qualifications:

Working knowledge of medical insurance processing and reimbursement practices.
Familiarity with Skilled Nursing Facility (SNF) billing practices and workflows.
Understanding of Skilled Nursing billing requirements preferred.
Strong communication skills, with the ability to effectively interact with insurance company representatives, patients, and designated contacts.
Ability to communicate clearly and professionally with individuals who are hard of hearing or for whom English is a second language.
Demonstrates a friendly yet firm approach when discussing account balances and payment expectations.
Strong customer service skills with a focus on professionalism, empathy, and resolution.
Adaptable and able to adjust to changing priorities, workflows, and patient or organizational needs.
Minimum of 1–2 years of experience in medical insurance required.
Skilled Nursing Facility (SNF) insurance experience preferred.
Prior customer service experience required.
Knowledge of Medicare, insurance and medical private pay required
Consistently follow up on assigned private pay accounts to support timely collection and resolution of outstanding balances.
Maintain accurate and thorough documentation of all patient account activity, including detailed notes on collection efforts and call outcomes.
Track and monitor reprocessed claims through to final payment, ensuring appropriate follow-up when needed.
Demonstrate professionalism by maintaining a friendly yet firm approach in all patient and representative interactions.
Meet established productivity standards for outbound calls, account follow-up, and assigned workload.
Ensure accuracy in payment processing, account reviews, and correspondence to minimize errors and rework.
Adapt to changing workflows, priorities, and organizational needs while maintaining performance standards.
Comply with all company policies, billing regulations, and confidentiality requirements.