Access Coordinator

Job Title: Access Coordinator
Monthly Rate: $4.00-$4.50
Start Date: ASAP
Full Time

Company Overview:

We are a company built on trust and loyalty. MBVA 24/7 started in 2018 and has continuously fostered skilled and talented Virtual Assistants for many clients. Our team of virtual assistants provides services all over the US, and we sure won’t be stopping there! Our main office is located in Arizona and Manila. We have a legion of virtual assistants all over the Philippines who work directly with our clients.

Our clientele ranges from doctor’s offices to publishing companies. We make sure that our Virtual Assistants get all the training they need for a seamless partnership with our clients. MBVA 24/7 is committed to providing only the best to our partners.

We are here for you. Our purpose is to help you in succeeding in the medical and business virtual world and we won’t stop until you get there!

Position Overview:

The Patient Access Coordinator is responsible for ensuring a seamless, patient-centered experience from the first point of contact through the completion of a patient’s visit. This role involves coordinating patient intake, verifying insurance information, managing appointments, and facilitating communication between patients, providers, and administrative teams. The Patient Access Coordinator serves as a key touchpoint, helping patients navigate the healthcare system efficiently while ensuring compliance with all relevant policies and regulations.

Job Responsibilities:

• Schedule, reschedule as needed, and cancel appointments with patients in NextGen
• Provide Pre-Op instructions to the patient upon scheduling the patient
• Verify patient Insurance, obtain authorizations, and input insurance information into NextGen
• Schedule transportation as needed per the center’s practices & notify the client if issues with transportation
• Contact clients to confirm patient appointments, reschedule appointments, and any canceled appointments and document them in NextGen
• Conduct follow-up phone calls to patients for post-procedures to assess surgical site infections; notify the client if there is a possible surgical site infection
• Contact clients
• Medical Record Audits as requested by the client
• General Data Entry & Data Collection as requested by the client
• Efax physician’s note to dialysis units and refer physician’s offices
• Handle inbound and outbound calls

Job Qualifications:

• Must have a Bachelor of Science in Nursing or BSN
• Proficient in the English language, both verbal and written
• Understanding of medical terminology
• 1+ year in medical office; management of scheduling patients
• Able to perform patient follow-up calls to assess procedure surgical site infections
• Preferred: 1 year of experience in a healthcare or medical billing office required
• Experience verifying insurance with Medicare, Medicaid, and commercial payors (preferred)
• Experience in obtaining pre-authorizations and/or referrals from insurance carriers (preferred)
• Serve as liaison between patients and clients to ensure vascular access procedures are scheduled timely
• Ability to Efax physician’s notes to dialysis units and refer physician’s offices Proficiency in MS Word, Excel, PowerPoint, and Outlook
• Worked in a healthcare setting and or medical billing office
• Managing patient appointments for procedures: Scheduling, Rescheduling, and Cancelations
• Identifying signs and symptoms of infections for post-procedure surgical site infections
• Strong communication skills as a liaison from patient to client

Hardware and Software Requirements:

Hardware:

• AMD Ryzen 3 3200G APU or Intel Core i5 (at least 7th gen) Intel CPU
• 16GB DDR4 RAM and 120 – 480gb SSD
• Jabra Biz 1100 / Logitech H390 or similar Noise-canceling Headset
• 1 – 2 Monitors (at least 21in)
• 1080p HD Webcam
• Internet Speed: 50mbps (Fiber/DSL) LTE not accepted

Software:

• Genuine Windows 10 Licensed Computer
• Microsoft Office Suite

What’s in it for you?

• Flexible work hours
• Work from the comfort of your own home
• Competitive salary and benefits
• Collaborative and supportive team environment
• Professional development opportunities