Job Title: Intake Support Assistant
Hourly Rate: $4.25
Start Date: ASAP
Full time
Position Overview:
The Intake Support Assistant plays a critical role in the initial phases of client or patient interactions. This
position supports the intake process by collecting essential information, processing forms, and assisting
clients or patients with the necessary documentation. The Intake Support Assistant ensures that all data
is accurate and promptly entered into relevant systems while providing excellent customer service.
Job Responsibilities:
- Handles phone inquiries, checks for referrals, and processes them accordingly
- Verify Primary Insurance coverage.
- Complete Planning Aide, patient demographics & compile necessary documentation for
patient referral - Collaborate with staff to relay information about necessary patient services post-discharge to
address gaps in patient care continuity that help ensure good patient outcomes. - Conduct confirmation of verbal and/or written consent for Ancillary services including all
necessary forms for the enrollment process (e.g., Chronic Care Management, Remote Patient
Monitoring, etc.). - Work closely with the internal Care at Home Specialist to ensure that necessary documentation
is provided to the intake & scheduling teams. - Enter relevant documentation of potential clients, update notes and pertinent dates, and or
communication into all authorized clinical systems. This may include internal and external - Provider Practice EMR system(s) upon authorization by the practice.
Job Qualifications:
- Must have a Bachelor of Science in Nursing, BSN
- A minimum of six (6) months of experience in office administration is required
- Proficient in the English language, both verbal and written
- Computer literacy
- Microsoft Office
- Must be willing and able to learn various electronic medical and health record systems.
- Customer service excellence.
- Promotes positive working relationships with guests, families, referral sources, physicians, and
community service agencies. - Ability to work with confidential information, including HIPAA-protected information.
- Ability to work toward and achieve goals as determined by the Supervisor.
- Ability to be proactive and initiate processes with little or no supervision.
Hardware & Software Requirements:
Hardware:
- AMD Ryzen 3 3200G APU or Intel Core i5 (at least 7th gen) Intel CPU
- 16GB DDR4 RAM
- 120 – 480GB SSD
- Jabra Biz 1100 / Logitech H390 or similar Noise-canceling Headset
- 1 – 2 Monitors (at least 21in)
- 1080p HD Webcam
- Internet Speed: 50 Mbps (Fiber/DSL), LTE not accepted
Software:
- Genuine Windows 10 Licensed Computer
- Microsoft Office Suite
What’s in it for you?
- Work from the comfort of your own home
- Competitive salary and benefits
- Collaborative and supportive team environment
- Professional development opportunities